Cresta - Senior Partner AI Enablement Manager
Requirements
• 5+ years designing and running partner, channel, or sales enablement programs at scale • 5+ years of experience working in the Contact Center space • Experience building programs from the ground up in ambiguous, fast-moving environments • Experience working with technology partnerships • Desire to be a platform expert and provide technical guidance • Ability to translate business requirements into technical solutions • Proven ability to work cross-functionally with Sales, Product, and Engineering teams • Executive-level communication skills, able to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership • Strong project management and organizational skills
Responsibilities
• Program Ownership and Strategy • Own the AI Receptionist partner enablement strategy, roadmap, and success metrics • Own, configure, and continuously optimize our learning platform to scale enablement across partner types • Partner with partner pre-sales to build the go-to-market motion, including demos, platform customization, and partner-specific messaging • Serve as the AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions, on behalf of the partner team • Partner Onboarding and Enablement • Define and own the partner onboarding and enablement strategy, from first-touch ramp through certification • Serve as the partner-facing authority on AI Receptionist and define the enablement programs that help partners position, implement, and support deployments • Deliver scalable partner readiness programs through live workshops, certifications, self-service learning, and practitioner enablement • Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta’s GTM strategy • Enablement Measurement and Optimization • Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline • Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods • Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment • Ensure partners can clearly articulate and execute on Cresta’s differentiated value within the AI Receptionist space and industry contexts • Cross-Functional Alignment and Collaboration • Collaborate closely with Engineering and Product teams to translate technical capabilities and product recommendations into scalable, self-service enablement programs and assets for partners • Work with Partner Leadership and Partner Sales to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging • Act as a trusted advisor to Partner Leadership and strategic partners, shaping use cases, positioning, and complex enterprise engagements
Benefits
• We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details. • Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. • Our use of AI in recruiting: • Recording & AI transcription: • Recruiting impersonation scams:
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