OpenAI - Applied AI Architect, Education

• Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing education customers and pre-sales prospects. • Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption priorities, value-realization path, and expansion opportunities. • Lead discovery with institutional executives, academic leaders, researchers, faculty, administrators, and technical teams to identify and prioritize use cases connected to meaningful institutional objectives. • Translate education priorities into clear Applied AI Architectures spanning models, applications, institutional data, identity, integrations, security, privacy, governance, evaluation, and deployment. • Guide institutions through technical evaluations, demonstrations, workshops, prototypes, and proofs of value, building confidence in both the solution and its responsible path to production. • Translate institutional objectives into actionable adoption roadmaps with clear workstreams, sequencing, milestones, stakeholder ownership, governance, risks, success measures, and change-management needs. • Develop a focused use-case portfolio across areas such as teaching and learning, research, student and faculty services, knowledge management, software development, and administrative operations. • Build trusted relationships and technical champions across CIOs, CTOs, CISOs, provosts, deans, research leaders, faculty, administrators, and other institutional stakeholders. • Qualify and coordinate support from Deployment Engineering, implementation, training and enablement, Product, Research, education specialists, partners, and other delivery teams. • Remain accountable for technical progress and customer outcomes while ensuring delivery teams own implementation execution once engaged. • Track adoption, usage, account health, production readiness, and measurable customer impact, intervening early when risks threaten value realization. • Identify repeatable education patterns and reusable architectures that can accelerate responsible adoption across institutions, departments, campuses, and education systems. • Translate field insights into actionable feedback for Product, Engineering, and Research, representing the needs and production patterns of education customers. • Help identify expansion opportunities where OpenAI can support additional academic, research, administrative, or operational workflows. • Have significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success. • Have guided complex organizations from technical evaluation through production adoption and measurable value realization. • Build credibility with senior technical and business leaders while communicating equally well with hands-on engineers. • Bring strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy. • Understand modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows. • Can prototype, explain technical tradeoffs, and work confidently with APIs, SDKs, and languages such as Python or JavaScript. • Exercise sound judgment about when to go deep personally, when to involve specialists, and how to define clear handoffs and ownership. • Have experience developing technical account plans, prioritizing complex customer portfolios, and connecting adoption to measurable outcomes. • Can translate technical capabilities into institutional value across priorities such as student success, research productivity, faculty enablement, administrative effectiveness, accessibility, risk, and governance. • Communicate clearly and can turn ambiguity, competing stakeholder needs, and complex technical choices into a practical narrative, executive decision, or action plan. • Work collaboratively across disciplines and care deeply about helping education institutions deploy advanced AI safely, responsibly, and in service of their missions. • Meaningful experience with education technology, higher education, K–12 systems, research institutions, or similarly mission-driven and consensus-oriented environments is an added bonus • OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.