Riskified - Job Description
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Requirements
• 4 or more years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, or Technical Project Manager role, working with enterprise customers. • Strong client facing experience with excellent communication and project management skills, comfortable working with both technical and business stakeholders. • Solid technical background, including experience troubleshooting production issues, reviewing logs, querying databases, and reading code. • Hands on experience with SQL and working with databases. • Experience with API integrations and confidence working with technical documentation and source code. • Ability to navigate complex, multi layered technical challenges while maintaining strong internal and external relationships. • Experience working cross functionally with R&D, Product, Sales, and Account Management teams in a global environment. • Proactive mindset and strong ownership • Excellent written and spoken English • Strong experience with Shopify is a significant advantage, especially hands on familiarity with Shopify integrations, APIs, and platform limitations. • Experience in E-commerce, payments or FinTech - an advantage. • Life at Riskified • We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. • Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here!
Responsibilities
• Act as the primary technical contact for enterprise merchants, leading integration efforts, upsells, and cross sales initiatives. • Translate business needs into technical solutions by leveraging a deep understanding of Riskified’s platform and capabilities. • Build and manage joint project plans with clients, ensuring milestones and deliverables are met. • Partner closely with Account Management, Sales, and Support as the technical subject matter expert for new and existing offerings. • Troubleshoot complex technical issues, investigate logs and data, and provide clear, actionable solutions. • Proactively identify opportunities to improve processes, tools, and product capabilities.
Benefits
• Equity for all employees, Keren Hishtalmut, pension • Private medical insurance, extra time off for parents and caregivers • Commuter and parking benefits • Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer • Wide-ranging opportunities to volunteer and make an impact • Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns • Awesome Riskified gifts and swag! • In the News • Geektime: Riskified Goes Public • Geektime Insider: A look at Riskified Tel Aviv • Globes: Riskified to contribute the highest amount up to date to Tmura • Globes: Riskified is among Israel’s fastest growing companies • TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site • Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
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