OpenTable - Account Manager - Enterprise
Requirements
• 5+ years of experience in account management or restaurant management. • Proven expertise in consultative account management and a strong understanding of restaurant operations. • Strong aptitude for data-driven decision-making and providing actionable business insights. • Exceptional organizational, time management, and cross-departmental collaboration skills. • Ability to travel 30-50% depending on location to engage with clients. Applicants must reside in the United States. • Food and Beverage Management experience within a hospitality group. • Experience utilizing CRM solutions such as Salesforce. • Familiarity with reservation software or restaurant table management software. • Demonstrated ability to thrive in unstructured, entrepreneurial environments. • Dallas or Houston residence strongly preferred.
Responsibilities
• Manage a premium portfolio of restaurant groups and strategic accounts, driving client retention, revenue growth, and deep utilization of services. • Serve as a trusted advisor to decision-makers, conducting business reviews and delivering tailored training on software and marketing tools. • Educate clients on industry trends and leverage data-driven insights to help them optimize their restaurant operations. • Act as the primary liaison between clients and internal departments, ensuring exceptional support and resolving critical issues efficiently. • Partner with Product and Marketing teams by sharing market feedback to influence future developments and enhancements. • Travel 30-50% to build and maintain face-to-face relationships with clients and deliver in-person presentations.
Benefits
• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans • Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000USD. • $70,000 - $80,000USD. • We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. • Work Environment & Flexibility • At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. • Inclusion • We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. • If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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