checkout.com - Senior Specialist, Technical Account Manager
Requirements
• 3 years of experience in a customer-facing technical role, managing internal and external stakeholders up to senior level. • Strong problem-solving skills, with the ability to investigate complex and unfamiliar technical issues independently and drive them to resolution. • Comfortable with core technical concepts, such as APIs and how front-end and back-end systems work together, and able to explain them clearly when advising merchants. • Strong data literacy, with the ability to use query tools and AI to analyse data, extract insights and turn them into improvements. • Experience with data querying and logging tools such as Datadog and BigQuery. • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Responsibilities
• Customer Partnership: Be the primary technical point of contact for the merchants in your portfolio. Build trusted relationships with their technical and product teams and run the technical part of quarterly business reviews, while the AM owns the commercial relationship and pricing. • Payment Performance: Monitor acceptance rates, decline patterns and authentication results across your portfolio, find what is costing merchants approvals and fix it. • Technical Consultancy: Root-cause decline spikes, integration errors and configuration problems using log monitoring and data querying tools, and see them through to resolution. Collaborate with issuers, card schemes and our internal teams that manage those relationships to resolve systemic issues. • Product Adoption: Lead the rollout of new products, payment methods and technical migrations as merchants expand with Checkout.com http://Checkout.com. • Account Growth: Spot growth opportunities in your merchants' roadmaps and collaborate with the AM on the best way to position new products and solutions. Strengthen upsell conversations with demos, workshops and technical training on new features. • Cross-functional Collaboration: Work with many teams across Checkout.com http://Checkout.com, including Product and Engineering, to translate merchant requirements into clear action items that deliver better outcomes for the customer, such as improved payment performance. • Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. • Willingness to travel occasionally to client sites as required. • Experience in payments or SaaS (software as a service) is a plus.
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