Tonkean - Customer Success Manager
Requirements
• There Is Always A Way. Nothing is impossible. Every problem has a solution—you just need to find it. • Think People First. We invest in and prioritize people. We win as a team, listen with purpose, and value diversity. • Start With Why And Fail Fast. Action and progress drive innovation. Every “how” begins with a meaningful “why.” • No BS. Stay focused, keep it simple, and always move the needle.
Responsibilities
• Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact • Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization • Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts • Partner with Sales to support renewals, upsells, and expansion opportunities • Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers • Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean • Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization • Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI
Benefits
• Competitive compensation & equity package • Virtual social events, and annual company offsite • 401k, Medical, dental, and vision insurance • Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools. • $145,000 - $165,000 a year • This role offers a competitive compensation package, including a base salary, performance-based incentives, and equity opportunities. Compensation will be commensurate with experience, skills, and qualifications. Tonkean also offers a comprehensive benefits package to support the well-being of our employees. • Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
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