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Jobs(38,923)/Customer Success Manager Role(794)/clicktime (2) - Senior Customer Success Manager

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clicktime - Senior Customer Success Manager

Remote - USA2d ago

Remote Senior NA Software Customer Success Manager Customer Success Account Management Risk Management B2B GRR NRR

Requirements

• Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence • Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result • Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts • Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes • Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus • Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions

Responsibilities

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR) • Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders • Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early • Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed • Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows • Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events

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