airgarage - General Manager (West Region)
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Requirements
• You must live in the Western half of the United States (Pacific Time Zone, Mountain Time Zone, or in Texas). • 7+ years of relevant professional experience, including 3+ years at a high-growth startup. Backgrounds in real-world operations, management consulting, investment banking, or commercial real estate are preferred. • Master of Business Administration (MBA) from a top U.S. program preferred. • A proven track record of leading highly complex projects, working cross-functionally, and delivering results on time. • A self-starter who is energized by a difficult problem. • Exceptional analytical skills (including SQL proficiency) and the ability to quickly learn new tech platforms (e.g., Salesforce, Snowflake, Sigma). • Excellent written and verbal communication and strong business judgment. • An entrepreneurial mindset. You're willing to get your hands dirty and operate effectively in ambiguity. You don't need a playbook. You can dive into difficult problems and come up with a plan. • IMPORTANT NOTE 🚨 • AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: • 2–3 full company offsites, “Remote Weeks” • Lending a hand to support 2 new location launches • In-person onboarding as well as supporting other onboarding sessions for new team members • The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you. • 📈 Equity: Have a stake in the business that you’re helping to build and grow. • 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America. • 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents. • 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life. • 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success. • ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year. • 🤑 401k: Make financial planning right for you with a 401k retirement savings program. • ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. • 📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club. • 🪴Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
Responsibilities
• You will manage a Partner Success Manager (who owns the owner-partner relationship, retention, and reporting cadence) and an Operations Manager (who owns field execution, vendor management, and enforcement operations). You'll also work cross-functionally with Sales on new business in your region, with Product on the tools your team relies on, and with Legal on compliance and contract matters. • Own the regional P&L and top-line growth for your region. Your success will be measured on performance against metrics including revenue growth, owner NOI, and operating margins. • Analyze daily, weekly, and monthly performance for each property in your region. Review financial and operational results and implement process improvements based on the findings. • Run the owner-partner relationship end-to-end, including monthly business reviews, performance reporting, escalations, and contract renewals. • Partner with the VP of Operations to develop the operations strategy roadmap for your region. • Build, implement, refine, and manage the day-to-day processes behind a successful parking management operation across AirGarage's national footprint. • Develop and implement dynamic pricing, marketing, and business development strategies to drive revenue at portfolio locations. • Own enforcement operations across your region, including scan coverage, rescan ratios, citation performance, and the enforcement P&L. • Lead operator transitions and new property onboarding, including standardizing prior operator P&Ls to set performance baselines and validate underwriting. • Partner with our Legal team to ensure compliance with local city and state governments, and navigate various tax, licensing, and permitting requirements. • Implement data-driven solutions to daily operational challenges (price optimization, monthly parker retention, new business generation, and more) to improve the experience of our customers and partners. • Work closely with the leadership team and be a key voice in the business to help shape the future of the Operations team at AirGarage.
Benefits
• Please review this section before applying, we are sharing this information up front because we don’t expect this job to be appealing to everybody. • ‘General Manager’ can mean at lot of different things in start ups. At AirGarage it means this: Everything is your responsibility. • This will be a hard job. We work long hours here, including nights and weekends, and you will be expected to do the same. We are growing very fast but our operations team is lean, so every day you will have new challenges and too much on your plate, but you’ll be expected to find a way to deliver anyways. • However, if you are willing to sign up for that, there is a lot to be excited about with this role: • You will learn a ton. You will get exposure to every aspect of the business, going deep in operations, working with Sales, and influencing the future direction of our product. You’ll work hand in hand with a leadership team who will work just as hard as we expect you to. You’ll be a GM on an operations team that we expect to grow significantly over the next 2-3 years, so the potential for future growth is only limited by your own ability & ambition. • If that tradeoff sounds exciting to you, we encourage you to continue reading about the role and would love for you to apply!
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