Backblaze External Website - Director, Enterprise Systems & Architecture (LATAM)
Requirements
• 10+ years of experience in Enterprise Architecture, Business Systems, or Platform Engineering roles, with demonstrated ownership of multi-system environments at a public or compliance-regulated company. • Proven experience deploying, monitoring, and governing AI agents or LLM-powered workflows in production, including prompt versioning, agent identity management, and audit logging. • Deep experience architecting and governing Salesforce CRM environments at scale, including data model design, integration patterns, and access controls. • Strong working knowledge of NetSuite and Snowflake from both an architectural and operational perspective. • Experience building and operating API gateway, secrets management, and identity-based access control infrastructure in support of automated workflows or agent systems. • Solid understanding of SOX IT General Controls and application controls, with experience producing control evidence in a public company environment within the last 3 years. • Proven track record managing multi-functional business systems or platform teams, including direct management of admins and techno-functional resources. • Experience designing integration architectures using event-driven, API-first, or middleware patterns. • Strong communication and stakeholder management skills with the ability to engage credibly across technical teams, senior business leaders, and external auditors. • Experience with workflow versioning, GitOps patterns, and CI/CD pipelines for business systems deployments. • Preferred • Preferred • Proficiency with architecture and security frameworks to enable the responsible usage of AI • Hands-on experience with iPaaS or middleware platforms (e.g., Fivetran, Polytomic, MuleSoft, Boomi, Celigo) at a design and governance level. • Experience developing master data management (MDM) strategy and data governance frameworks. • Experience managing analytics architecture and BI platforms such as Tableau. • Salesforce and NetSuite certifications. • Experience working in public or large enterprise technology environments with compliance and audit requirements.
Responsibilities
• Enterprise Architecture Strategy • Define and maintain the enterprise systems architecture roadmap across the commercial, financial, and GTM technology stack, including Salesforce, NetSuite, Zendesk, Snowflake, and related platforms. • Own and maintain formal architecture documentation including system topology maps, data flow diagrams, integration inventories, and architecture decision records (ADRs). • Establish and enforce architectural governance standards and review processes for all material system changes across the enterprise. • Define reference architectures and design patterns for integrations, data exchange, platform extensibility, and AI agent workloads. • Lead build vs. buy evaluations and establish platform selection criteria — including for AI tooling, agent orchestration frameworks, and LLMOps infrastructure — aligned with long-term architectural goals. • Ensure systems architecture supports scalability, data integrity, security, and operational efficiency in a public-company environment. • Systems Architecture & Integration Design • Serve as the lead architect for the design and implementation of integrations across Salesforce, NetSuite, Zendesk, Snowflake, Orb, and other enterprise platforms. • Establish and enforce design standards, data contracts, and integration governance across all enterprise systems. • Own the enterprise architecture review board, evaluating proposed system changes for scalability, compliance, security, and alignment with long-term design goals. • Define integration patterns (event-driven, API-first, middleware) and ensure consistent application across the technology ecosystem. • Partner with the Data Engineering team to ensure data pipelines, data models, and platform integrations reflect sound architectural principles and support reliable analytical and operational outcomes. • Lead evaluation and selection of new technologies, including iPaaS and middleware platforms, ensuring alignment with the broader architecture. • Architecture Governance & Advisory • Serve as the company's technical authority on enterprise systems design questions, providing architectural guidance to Revenue Operations, Finance, and Data Engineering leadership. • Lead architecture review sessions and provide formal design approval for major system initiatives and platform changes. • Produce and maintain architectural roadmaps, standards documentation, and technical decision frameworks that guide delivery teams and stakeholders. • Translate complex business requirements into scalable, future-proof architectural solutions, ensuring alignment between business priorities and technical design decisions. • Establish strong feedback loops with business teams to ensure the architecture evolves alongside organizational needs. • Mature the infrastructure that governs AI agent workflows — ensuring all agents and automated systems operate through governed identity, API gateway, secrets management, logging, and reconciliation layers. • Maintain and enforce change management standards for workflow deployments, prompt changes, and policy updates — including GitHub-backed version control and CI/CD deployment gates. • Ensure AI agent operations comply with SOX IT General Controls, data privacy requirements (GDPR/CCPA), and internal data governance standards. • Build and maintain observability infrastructure in partnership with the security team for agent operations, including real-time dashboards, alerting on anomalous behavior, and audit trail evidence for SOX and compliance purposes. • Team Leadership & Vendor Governance • Lead and develop a team of Business Systems administrators, contractors, providing mentorship and clear career development direction. • Establish best practices for systems lifecycle management, change management, and project delivery. • Manage vendor and contractor relationships, ensuring external resources operate within defined architectural standards and governance frameworks. • Champion a culture of technical rigor, documentation discipline, and continuous improvement across the team.
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