Gradient AI - Program Operations Specialist
Requirements
• 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination. • Experience at a software or SaaS company is expected, insurance industry experience is a plus but not required. • Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers. • Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities. • Comfortable managing many concurrent workstreams with different owners and no single defined end date. • Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them. • Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.
Responsibilities
• Own project and case management across our health underwriting products, from intake and prioritization through assignment and end to end tracking. • Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio. • Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority. • Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline. • Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes. • Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility. • Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility.
Benefits
• A fun, team-oriented startup culture. • Generous stock options — we all get to own a piece of what we’re building. • Unlimited vacation days. • Flexible schedule that supports working from home. • Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more. • Ample opportunities to learn and take on new responsibilities.
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