Path Robotics - Customer Success Manager, Defense

Remote - Columbus, Ohio or Remote5mo ago

Remote Mid NA Robotics Manufacturing Public Sector Account Executive Customer Success Manager Director of Customer Success Demand Generation Manager Digital Marketing Lead Generation B2B Customer Success Team Management

Requirements

• Experience working with customers in the defense industry, including familiarity with regulated environments, government stakeholders, or defense contractors • Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations • Comfortable communicating technical concepts to non-technical audiences • Capable of negotiating with internal and external stakeholders at the executive level • Customer-obsessed and deeply invested in delivering measurable value through products and services • Excited by the opportunity to grow a book of business using modern monetization and expansion strategies • Detail-oriented and able to operate effectively in a fast-paced, evolving environment • Motivated by the opportunity to make an immediate impact at a venture-backed startup • Passionate, collaborative, and energized by working closely with cross-functional teams • The role may involve access to export-controlled information subject to ITAR and/or EAR. Candidates must be able to comply with U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required. • This position may also involve handling Controlled Unclassified Information (CUI) and requires adherence to company and federal data protection and confidentiality standards. Employment may be contingent upon successful completion of a background check consistent with applicable requirements

Responsibilities

• Paid Digital Campaign Management • Own the day-to-day management of paid digital campaigns, primarily across LinkedIn and retargeting channels, including: • Campaign setup, execution, optimization, and scaling • Performance tracking against defined KPIs • Budget management within clear guardrails and intended outcomes • Continuously test and iterate on audiences, creative, and messaging to improve efficiency and pipeline contribution. • Inbound & Lifecycle Programs • Execute inbound demand programs, including: • Landing pages and conversion flows • Basic lead nurture campaigns • Website content and campaign posting • Ensure a seamless handoff from digital engagement to sales-ready leads. • Messaging, Creative & Experimentation • Partner with marketing leadership on positioning, messaging, and creative direction. • Translate strategic messaging into testable digital ads and campaigns, moving beyond one-off blasts to repeatable programs. • Develop and manage A/B testing frameworks to improve performance over time. • Reporting & Performance Visibility • Maintain a consistent reporting cadence that provides clear visibility into: • Channel and campaign performance • Ad-level efficiency and ROI • Pipeline contribution by source • Use data to inform optimization decisions and future campaign strategy.

Benefits

• Flexible PTO so you can take the time you need, when you need it • Comprehensive medical, dental, and vision coverage • 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total) • 401(k) retirement plan through Empower • Generous employee referral bonuses—help us grow our team!