HitPay - Customer Support Specialist (Weekend Support Required)
Requirements
• 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company. • 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company. • Strong understanding of payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.) is highly preferred. • payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.) • Exceptional written and verbal communication skills in English and Malay. • Ability to work independently and manage multiple customer interactions efficiently. • A customer-first mindset with a problem-solving attitude. • Comfortable working in a fast-paced startup environment where adaptability is key. • fast-paced startup environment • Tech-savvy with experience using customer support tools (e.g., Zendesk, Intercom, Plain) and willingness to learn new platforms. • customer support tools (e.g., Zendesk, Intercom, Plain)
Responsibilities
• Provide real-time customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting. • real-time • Work during week and weekend shifts, ensuring seamless support coverage during SEA hours. • Diagnose and escalate technical issues to the appropriate internal teams when necessary. • Educate customers on HitPay’s features, payment methods, and troubleshooting steps to enhance their experience. • Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently. • Identify recurring customer issues and suggest improvements to internal processes and support documentation.
Benefits
• 1-Year Contract with the potential for full-time conversion based on performance and culture fit. • 1-Year Contract • potential for full-time conversion • performance and culture fit • Competitive salary based on experience. • Fully remote work setup with the flexibility to work from anywhere in Malaysia. • remote work setup • A chance to be part of a high-growth fintech startup revolutionizing payments in APAC. • high-growth fintech startup • Career growth opportunities within a fast-scaling company. • Career growth opportunities • Work with a collaborative and diverse global team that values innovation and efficiency. • collaborative and diverse global team
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