ABC Legal Services - Process Server Performance Specialist

Remote - Montana, USA, North Dakota, Kansas, USA...$31k - $31k1w ago

Remote Principal NA K-12 Education Process Engineer Excel Team Leadership Reporting Microsoft Office Coaching

Requirements

• Experience training and/or coaching • High school diploma or GED required • Familiarity with Legal Processes is a plus • Excellent written and verbal communication skills • Experience and proficiency with Microsoft Office (Word, Excel) • The ability to analyze processes and make recommendations for improvements • We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics • Create positive and engaging server experience for all underperforming process servers: • Communicate directly with process servers providing coaching and meaningful feedback • Field all questions from process servers and resolve blockers • Ensure process servers understand expectations and the timeframe in which they need to adjust. • Set clear expectations for underperforming servers • Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely. • Hold Servers accountable to directly impact performance • Track and communicate all blockers to the leadership team • Work closely with the recruiting department when additional coverage is needed

Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Schedule - Full-Time, 8am to 5pm PST • Click to return and see all Job Openings