Enumerate - Relationship Manager
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Requirements
• 2+ years of experience in Customer Success or Account Management • Strong customer service and project management skills • Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment. • Prior experience using Asana or other project management tools is a plus! • The pay range is inclusive of base salary plus any applicable bonuses or commissions. • Total compensation pay range (annual salary): • $55,000—$65,000 USD
Responsibilities
• Be the voice of the customer and navigate internal processes with stakeholders from various teams. • Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise • Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations • Assist with challenging customer requests or issue escalations as needed. • Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system. • Assess customer needs and communicate feedback to peers and leadership • Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner • Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth • Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service
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