PagerDuty - Principal Product Designer
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Requirements
• 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products • 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications • Demonstrated experience leading design strategy and influencing product direction • Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences • Experience designing for developer tools, DevOps platforms, or technical operations products • Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems • Track record of establishing design systems, frameworks, or principles that scale across product teams • Strong thought leadership through speaking, writing, or contributing to the design community • Experience working in high-growth SaaS or enterprise software companies with complex technical audiences • The base salary range for this position is 161,000 - 270,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Responsibilities
• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents • Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences • Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems • Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence • Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts • Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility • Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning
Benefits
• As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. • Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs • Eligibility may vary by role, region, and tenure • PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses • PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. • Go behind-the-scenes on our careers site and @pagerduty on Instagram.
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