Gusto, Inc. - Principal Product Designer, CoreX AI
Requirements
• Proven AI product impact: You’ve shipped LLM-driven product experiences to production and can demonstrate measurable impact on adoption, efficiency, or user trust. • Proven AI product impact: • Systems-level thinking: You’ve designed complete AI workflows – not just chat interfaces – and can speak fluently about failure modes, guardrails, user control, and transparency. • Systems-level thinking: • Strategic product influence: You’ve defined UX direction at a portfolio or company level and influenced roadmap, scope, and sequencing decisions in partnership with senior PM and Engineering leaders. • Strategic product influence: • Technical fluency: You’re comfortable collaborating with highly technical AI engineers. You understand concepts like retrieval, context management, latency, and model reliability, and can translate them into robust UX decisions. • Technical fluency: • Builder mindset: You ship. You prototype. You iterate. You’re not interested in defining principles without turning them into real customer impact. • Builder mindset: • Organizational leadership: You have enhanced team work quality. You achieved this by coaching team members, setting new standards, and building solid partnerships across different functions.
Responsibilities
• Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform. • Lead and ship Tier 1 AI initiatives from early concept through launch and iteration. • Design full AI-powered workflows – shaping how users provide input, how model outputs are validated and acted on, and how the experience handles risk, uncertainty, and failure. • Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive, credible user experiences. • Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt. • Write and iterate on prompts in collaboration with engineering, PM, and content design. • Prototype AI experiences using modern AI-native tools. • Mentor designers on the AI team and coach designers across Gusto who are shipping AI features. • Advocate for high-quality, responsible AI experiences across Design and R&D.
Benefits
• At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
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