Juniper Square - Customer Support Specialist
Requirements
• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred) • 2+ years of professional experience in relevant setting • Excellent written and verbal communication skills • Demonstrate assertiveness and perseverance when resolving customer requests • Team-first attitude, high level of empathy, and passion for helping others • Strong troubleshooting, problem-solving, and analytical ability • Excellent time management and organizational skills • Strong technical aptitude and a desire to learn and develop new skills • At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.
Responsibilities
• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions • Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success • Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor • Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers • Advocate by sharing customer feedback to inform product development and software improvements • Contribute towards cross-functional initiatives and strategic projects • Develop and refine internal documentation, processes, and procedures • Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
Benefits
• Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $60,000 - $70,000. The Canadian base salary range for this role is $55,000-$65,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. • Health, dental, and vision care for you and your family • Life insurance and disability coverage • Mental wellness coverage • Fertility and growing family support • Flex Time Off in addition to company-paid holidays • Paid family leave, medical leave, and bereavement leave policies • 401k retirement savings plan • Healthcare FSA and commuter benefits programs • Allowance to customize your work and technology setup at home • Annual professional development stipend • Your recruiter can provide additional details about compensation and benefits.
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