feedbackfruits - Customer Success Manager North America

• You have at least 3 years in account management, customer success or partner management, and you've landed renewals you can walk someone through in detail, including the hard ones • You're as comfortable with a professor as with a provost, and you run those conversations on your own • You pick up complex software quickly, enjoy digging into data, and can explain an LMS integration without losing your audience • You drive your own book. You prioritise, spot risk early and get moving without waiting for someone to check in • You negotiate with confidence and stay calm when a renewal gets tricky, because you've brought the evidence with you • You stay resilient when progress is slow, and you can tell the difference between "this isn't working" and "this hasn't worked yet" • You say things clearly and early, whether that's a risk on an account or a well-reasoned no • You might already know Canvas, Blackboard, Moodle or D2L Brightspace, or how procurement, accessibility and the academic calendar work in US higher ed. That helps a lot here, as does HubSpot experience • Based in the Eastern or Central US time zone, authorised to work in the US without sponsorship, available 40 hours per week and able to travel up to 20% of your time • Competitive base salary plus bonuses: $85.000 base + commission structure • 401(k) with employer contribution • Health, dental, and vision insurance (50% contribution toward spouse and children) • 25 days PTO (vacation and sick combined) • A paid day off on your birthday • 3 paid volunteering days per year • 3 paid L&D days per year + $550 annual learning budget • Company laptop • Unlimited access to mental health support via OpenUp