Boom Entertainment - Customer Support Representative

• 2+ years of experience in a customer support or operations role (sports, tech, start-up, a plus) • Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism, particularly in real-money or high-engagement environments • Knowledge of and enthusiasm for sports, sports gaming, and technology are a must • Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred • Demonstrated curiosity and initiative in using AI tools to improve speed, clarity, and quality of work. • Ability to work autonomously, prioritize effectively, and make sound decisions in a fast-paced remote environment • Must be located in one of the following time zones: EST, CST, MST, or PST • Experience working with Customer Support tools like Zendesk and Intercom • Outstanding written communicator • Collaborative, team-oriented mindset • Strong internet connection and reliability • This role is not for you if: • You prefer a steady state job where priorities rarely change. • You want highly detailed instructions before starting work. • You are uncomfortable owning deadlines and accuracy without close oversight. • You do not enjoy improving processes, documentation, and structure where gaps exist. • If you're excited about this role and confident in your fit, you're welcome to reach out to our Head of Customer Support on LinkedIn or email [email protected] with the subject line: Application for Boom - - [Your Name], with a brief note explaining why Boom should hire you for this role. To be considered, candidates must have applied through our portal. • Application for Boom - - [Your Name]