Higgsfield - Customer Support Representative
Requirements
• Excellent written English (C1). • Experience in customer support, moderation, or live chat (1+ year must-have). • customer support, moderation, or live chat • Strong communication skills and ability to stay calm under pressure. • Fast learner: you can quickly understand new tools, products, and workflows. • Attention to detail and reliability in handling multiple conversations at once. • A-player mindset: ownership, consistency, and a desire to make users happy. • A-player mindset: • Experience in tech, SaaS, or AI-related products. • Familiarity with Zendesk, Intercom, or other support systems. • Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc). • Previous work in a startup or high-speed environment. • The deal • Shift schedule 2/2.
Responsibilities
• Responding to user questions quickly, clearly, and accurately. • Solving product-related issues and guiding users through steps with clarity and empathy. • Identifying bugs, unusual cases, or refund requests and escalating them via workflows. • Following internal policies and using automation tools to keep response times fast. • Maintaining a professional, friendly, and helpful tone in every interaction.
Benefits
• Higgsfield AI is the fastest-growing GenAI platform in the world — #1 in Video AI in the U.S. and top globally by growth. • We raised a $130M Series A — and we’re only getting started. This is your chance to join early, when the team is small but mighty, and help build the next GenAI decacorn. • Preferably on-site in Almaty (remote possible). • Full-time position, part of a world-class team. • world-class team.
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