Hire Hangar - Customer Support Representative (financial background)
Requirements
• Proven customer support experience within financial services, fintech, banking, or payments. • Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy. • Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation. • Excellent attention to detail and sound judgment when handling sensitive financial information. • Proficient written and verbal English communication skills. • Comfortable working with ticketing systems, CRMs, and internal financial tools. • Ability to work independently in a fully remote environment and manage a steady volume of inquiries. • Availability to work during U.S. business hours. • Familiarity with AML, KYC, and fraud prevention practices. • Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar. • Background in e-commerce, rewards programs, or digital gift card platforms. • Working knowledge of Excel or Google Sheets for transaction tracking and reporting. • Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. • We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Responsibilities
• Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions. • Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances. • Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance. • Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams. • Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date. • Document all interactions, resolutions, and recurring issues thoroughly in the support system. • Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes. • Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements. • Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.
Benefits
• $1.6K – $2K per month • At Hire Hangar, we believe that rewarding our team competitively and fairly is essential to attracting, developing, and retaining outstanding talent from a wide variety of backgrounds. We’ve built a compensation approach that is straightforward, transparent, and built for scale. Here's what guides us: • Competitive: We offer compensation that is strong within our industry and reflects the value our team brings. • Competitive: • Fair and Consistent: Our pay practices are applied consistently, focusing on recognizing the impact and contributions of each individual. • Fair and Consistent: • Simple: Our compensation structure is easy to understand and built to grow with the company. • Simple: • Transparent: Everyone at Hire Hangar knows how our pay system works and what factors influence their compensation. • Transparent: • Final offers are made after the interview process is complete and are based on a candidate’s experience, skills, job knowledge, abilities, and internal alignment. We use a business impact framework to set pay, meaning that compensation is tied directly to the results and contributions each team member brings to Hire Hangar. Typically, the higher end of a pay range is reserved for individuals who have consistently demonstrated exceptional impact in their role. • Role OverviewWe are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.
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