perk - Senior Business Travel Consultant - Perk UKI (English speaker)

• You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. • This role is offered either as: • Hub based on hybrid 3 days IRL - permanent contract • Fully remote - if working as a 2-year fixed-term contract • What Success Looks Like • Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers • Acting as a trusted advisor, not just a booking agent • Managing highly complex, often last-minute travel changes with calm professionalism • Consistently achieving strong CSAT while meeting productivity and efficiency expectations • Demonstrating excellent ownership, judgement, and accountability in every interaction • Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar) • GDS experience (Amadeus, Sabre, Galileo or similar) • Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT • Exceptional communication skills with a polished, confident, and discreet style • Ability to remain calm, decisive, and solutions-focused in high-pressure situations • Strong organisational skills and attention to detail • Experience supporting senior stakeholders, C-suite, or high-net-worth individuals • Exposure to out-of-hours, follow-the-sun, or on-call travel support models • Personal Attributes • Naturally service-oriented with a strong hospitality mindset • High emotional intelligence and sound judgement • Comfortable working autonomously and taking full ownership • Resilient, adaptable, and confident handling ambiguity • Commercially aware and performance-driven without compromising service quality • Work schedule for this role is currently between 8am-8pm Monday-Friday with a rotational weekend shift.