Diligent Robotics - Field Application Specialist
Requirements
• Strong troubleshooting skills across hardware and software, with no hesitation to open equipment to diagnose issues when necessary. • Hands-on Linux terminal experience (command line, reading logs); coding or scripting is a plus. • Confidence explaining technical topics to diverse audiences of varying technical understanding, including clinical staff, facility teams, and hospital leadership. • Comfort working on your own in a busy, unpredictable environment and juggling priorities with little supervision. • Able to collaborate and support teammates, maintaining strong cross-functional teamwork when needed. • Healthcare or hospital experience is a plus, not a requirement. • What Makes You Stand Out • A technical background, whether through a degree, certification or hands-on work in areas like field service, IT/networking, electronics or robotics. • Up to 50% travel, often Monday–Friday, with occasional weekends. • A flexible schedule, including some nights, weekends and holidays, and before- or after-hours on-call support during launches. • Valid US driver’s license. • Ability to meet and maintain hospital vendor credentialing (e.g., drug screen, immunizations, background check). • Ability to stand and walk for extended periods across large hospital campuses, and to lift up to 40 lbs.
Responsibilities
• The Field Application Specialist will get Moxi robots up and running in hospitals: set them up, teach them how to navigate facilities, train staff, and fix issues until the site is ready to go live. • Install, set up, and test Moxi robots at new and expanding hospital sites. • Map hospital floors and teach Moxi robots to use doors and elevators. • Support live fleets as sites grow and change, including map updates, adding robots and expanding to new units. • Diagnose and fix hardware and software issues, and escalate complex problems with clear, detailed tickets. • Monitor robots during launches and keep implementation tasks on schedule. • Train hospital staff and leaders on working with Moxi robots, and build trust with nursing, pharmacy, lab and facilities teams. • Follow customer issues through to resolution and act as the customer’s advocate inside Diligent. • Support network and site surveys for prospective and newly signed hospitals. • Write and update training materials, user guides and procedures that make launches faster and repeatable. • Provide on-call support before or after hours as needed.
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