Amplitude - Sr. Order Management Analyst

• Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact • Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors • Analyze order data to identify patterns, root causes, and opportunities for process improvement • Document and operationalize improvements that increase consistency, scalability, and throughput • You'll be a great addition to the team if you have: • Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions • A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements • Sound judgment in fast-moving environments, including comfort making decisions with incomplete information • Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers. • A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements • Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners • At a minimum, you need to have: • Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience) • 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment • Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred) • Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact • Excellent organizational and prioritization skills—you know how to move fast without breaking things • Our values: • At Amplitude, our values guide how we show up for one another and for our customers: • Humility: We operate from a place of empathy and openness, seeking to understand many points of view. • Humility: • Ownership: We take the initiative to solve problems that drive our shared company success. • Ownership: • Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. • Growth Mindset: • Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. • Customer Centricity: • We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. • We care about the well-being of our team: • Some of our benefit programs include: • Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans • 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually • Flexible time off, ​p​aid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more • Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions • Employee Stock Purchase Program​ (ESPP)