arrive - Director of Quality Assurance - Transport

• 15+ years of progressive quality assurance and quality engineering experience, including 7+ years in a senior executive leadership role overseeing integrated hardware, software, and payment solutions. • Deep Automated Fare Collection (AFC) and public transit domain expertise, with technical familiarity spanning station TVM hardware, Account-Based Ticketing (ABT), cEMV open payments, validators, and driver consoles. • Lifecycle hardware and software quality literacy, demonstrated through hands-on experience managing physical hardware standards (IPC, ISO 9001, CE/UL, environmental stress testing) alongside cloud software QA (CI/CD pipelines, automated testing, API validation, performance/load testing). • Unattended payment and security compliance mastery, including direct experience navigating PCI-DSS, cEMV terminal pre-certifications, merchant acquirer testing, and physical/digital security standards for transit payment terminals. • Vendor and supply chain quality governance experience, with a proven track record of conducting supplier quality audits, managing contract manufacturers, and establishing incoming (IQC) and outgoing (OQC) quality control gates. • Proven process excellence capabilities, with deep familiarity or certification in Six Sigma, Lean, or ISO quality methodologies, using defect analytics and CAPA processes to eliminate repeat failure modes and achieve strict SLA metrics (e.g., 99.99%+ uptime, MTBF targets). • This position is based in London and follows a hybrid model, with 3 days per week in the office.