solveintelligence - Customer Support Specialist

• Engineering graduates or early-career engineers who want to support client success, triage requests with real technical depth, and use their engineering skills to accelerate Solve. • Paralegals or legal operations specialists with IP or patent exposure, comfortable in technical environments, and ready to build something with real ownership. • The common thread is having a builder mentality. You should be the kind of person who fixes the thing rather than logs it. • Genuine interest in customer experience, and evidence you've cared about it before. This might be a startup you've worked at, a side project, or a role where you've owned support, customer success, or service delivery directly. • Strong written communication. Most of your work will be written, and our customers are precise about language. • High agency. You spot the gap, you close it. You don't wait for someone to tell you what to do. • The ability to hold a high bar under pressure. Some tickets will be from senior partners at top firms. They expect speed, accuracy, and tone calibration. • Paralegal qualifications or experience inside a patent practice (USPTO, EPO, or UK). Or a computer science, engineering, or hard-science degree. • Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar). • Familiarity with AI products, prompt design, or evaluation workflows. • Comfort with technical products. You don't need to code, but you need to be able to read a stack trace, understand what a browser console is telling you, and learn the inner workings of a complex SaaS product quickly.