Fay - People Operations Specialist

• Serve as a first point of contact for employee questions related to benefits, policies, and general People topics, across NYC, SF & Remote locations • Support culture and engagement initiatives, including events, recognition programs, and internal communications • Help ensure a positive, well-organized employee experience at every touchpoint • HR Operations & Process Building • Own day-to-day People Operations administration: payroll, benefits enrollment, leave tracking, and HRIS data integrity • Identify gaps or inefficiencies in existing people processes and help design simple, scalable solutions • Build and maintain documentation, playbooks, and internal FAQs that support consistency as the team grows • Onboarding & Employee Lifecycle • Coordinate and continuously improve the new hire onboarding experience, from offer acceptance through first 90 days • Manage offboarding processes, including exit logistics, documentation, and knowledge transfer • Partner closely with managers and leaders to support performance processes, org changes, and team needs • Compliance & Reporting • Support compliance with employment laws and regulations across the states • Help prepare reports and track People Ops metrics (headcount, time-to-hire, etc.) • 3+ years of experience in People Operations, HR, or a related function, at a startup or fast-growing company • 3+ years • Highly organized with strong attention to detail and follow-through • Comfortable working with HRIS tools and other People Ops tools/systems • Excellent written and verbal communication skills, with a service-oriented approach to supporting employees • Demonstrated ability to handle sensitive and confidential information with discretion and judgment • Comfortable in fast-paced environments where priorities shift quickly and processes are still being built • NYC or SF-based, and able to join the team in-office on a hybrid rhythm • (Not required, but strong differentiators) • Exposure to benefits administration, leave management, or basic employment compliance • Familiarity with common HRIS/payroll platforms (e.g., Rippling, Greenhouse, Gem) • Experience in a healthcare, marketplace, or operations-heavy environment