Ontic - IT Support Specialist
Requirements
• Schedule & location • On-site: Monday–Friday, 8:00am–5:00pm Central • On-site: • 8:00am–5:00pm Central • Location: Ontic — 1608 W 5th Street, Austin, TX 78703 • Location: • 1608 W 5th Street, Austin, TX 78703 • Attendance: Able to reliably commute and be in the office every workday • Attendance: • 3+ years of hands-on IT support experience (help desk + endpoint administration) • Strong working knowledge of macOS and Windows administration and troubleshooting • macOS • Windows • Experience with Jamf and/or equivalent MDM tooling; comfort working with configuration profiles, policies, and device compliance • Experience with Intune (or strong equivalent Windows management experience with ability to ramp quickly) • Intune • Strong, hands-on scripting and automation experience (macOS-focused), with a track record of using scripts to improve endpoint management and support at scale • scripting and automation • Demonstrated expertise in computer & mobile device management (MDM), including policy design, troubleshooting, and iterative improvements to the device lifecycle (enrollment → compliance → updates → offboarding) • computer & mobile device management • Proficiency administering Microsoft Office / Microsoft 365 (installation, licensing/activation basics, troubleshooting, add-ins) • Microsoft Office / Microsoft 365 • Working knowledge of Microsoft Active Directory concepts and administration (users/groups, permissions, basic troubleshooting) • Microsoft Active Directory • Familiarity with endpoint security tooling such as CrowdStrike and Rapid7 (agent deployment/support/health) • CrowdStrike • Rapid7 • Experience supporting A/V equipment in an office environment • Strong ticketing discipline and experience with systems like Jira Service Management (JSM) or similar • Jira Service Management (JSM) • Excellent written and verbal communication; can explain technical concepts clearly to non-technical teammates • Reliable on-site presence and ability to manage multiple competing priorities • Jamf Security Cloud • Familiarity with identity/access tooling and concepts (SSO, MFA, conditional access, device trust) • Familiarity with cloud fundamentals and basic administration concepts in AWS and Azure (IAM basics, access, troubleshooting in partnership with DevOps/Security) • Azure • Experience supporting Android Enterprise workflows and mobile fleet management • Android Enterprise • Comfort supporting Linux endpoints beyond basics (logs, permissions, services, package management) • Linux • Experience in environments with compliance requirements (SOC 2, ISO 27001, etc.) • Basic networking troubleshooting skills (Wi‑Fi issues, DNS, VPN concepts, printers, AV-over-network basics) • Experience improving IT processes: KB articles, runbooks, standard images/builds, onboarding checklists • What Success Looks Like • Teammates feel supported, safe, and productive—issues are handled quickly with clear communication • Devices are consistently configured, patched, and compliant • Inventory is accurate and audit-ready • A/V “just works” for meetings and on-site collaboration • Common issues are documented and automated over time, reducing repeat tickets • Core Behaviors • Friendly, patient, and service-oriented—creates a great in-office support experience • Proactive and detail-oriented—spots issues before they become outages • Security-minded without being rigid—balances protection with usability • Dependable and accountable—follows through and closes loops
Responsibilities
• End-user support & help desk • Serve as the in-office point of contact for IT support requests, walk-ups, and incident triage • Troubleshoot hardware/software issues across macOS and Windows with a calm, user-friendly approach • Own tickets from intake to resolution; provide clear updates, timelines, and documentation • Partner with remote IT/InfoSec/DevOps as needed for escalations and root cause analysis • Endpoint administration (Mac, Windows, mobile) • Administer and support macOS and Windows devices, including provisioning, configuration, and lifecycle management — with strong ownership of MDM workflows and device compliance at scale • macOS • Windows • MDM workflows and device compliance • Image, provision, and configure new computers for onboarding (standard builds, enrollment, application baseline, security tooling, and handoff readiness) • Manage device posture and compliance via: • Jamf (macOS management) • Microsoft Intune (Windows + mobile management where applicable) • Microsoft Intune • Jamf Security Cloud • Jamf Security Cloud • Support Android devices (deployment, troubleshooting, basic management workflows) • Android • Support Linux endpoints where needed (diagnostics, package/tooling basics, SSH, logs) • Linux • Security tooling & endpoint protection • Support day-to-day administration and troubleshooting for endpoint security tooling, including: • CrowdStrike • Rapid7 endpoint agent (deployment/health checks/basic troubleshooting) • Rapid7 • Understand and apply security concepts in daily IT work (least privilege, MFA, device compliance, patching, phishing awareness, secure configuration) • Follow Ontic security policies and IT standards; help enforce them with a customer-first mindset • A/V and conference room support • Provide on-site support for office A/V needs (meeting rooms, displays, microphones/speakers, basic conferencing troubleshooting) • Proactively test and maintain meeting space readiness (cables, adapters, firmware/app updates where applicable) • Inventory & asset management • Maintain accurate IT asset inventory (assignments, returns, repairs, spares, accessories) • Track lifecycle events (onboarding/offboarding, reassignments, refreshes, lost/stolen processes) • Coordinate shipping/receiving of devices and accessories as needed • Automation & scripting • Build and maintain high-quality automations for macOS administration (e.g., shell scripts, configuration scripts, packaging basics, workflow helpers) with a focus on reliability and maintainability • high-quality automations • Bring creativity and strong scripting instincts to reduce repetitive work, improve user experience, and strengthen device management outcomes • creativity and strong scripting instincts • Help standardize repetitive tasks and improve support workflows through tooling and documentation
Benefits
• $80K – $90K • Offers Bonus • Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Mobile Phone Reimbursement • Anniversary & Milestone Celebrations • Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. • All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. • Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400
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