arsiem - IT Technician
Requirements
• Minimum 5 years of experience supporting Microsoft 365 cloud-based services in a large corporate or government environment. • Experience providing hands-on technical support for M365 services such as SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune. • Experience troubleshooting user issues, service incidents, platform performance, configurations, and operational problems. • Working knowledge of SharePoint Online administration. • Knowledge of user permissions, data retention, compliance settings, and M365 governance concepts. • Ability to communicate clearly with technical teams, end users, and business stakeholders. • Ability to complete IRS MBI/security onboarding and required IRS security training. • Experience supporting federal government or large enterprise M365 environments. • Experience with AvePoint Online Services, Dataverse, Power BI, Power Apps, Power Automate, Copilot, AI Builder, Purview, and Defender. • Experience in creating knowledge articles, training materials, FAQs, and user-facing support documentation. • Experience with incident/task ticketing workflows, P1–P4 support, and escalation procedures.
Responsibilities
• Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues. • Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services. • Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. • Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. • Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. • Assist with SharePoint Online administration and support. • Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. • Assist with Proofs of Concept, pilot testing, service validation, and technical documentation. • Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures. • Contribute to bi-weekly status updates and monthly consolidated reporting.
Benefits
• For an overview of ARSIEM benefits, please visit https://www.arsiem.com/careers/ • Clearance Requirement: This position requires the ability to complete IRS MBI/security onboarding and required federal security training. • Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is 3,500, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT