Rowan Digital Infrastructure - Senior Manager of Critical Operations

Denver, Colorado, United States - Hybrid$150k - $178k1mo ago

In Office Senior NA Energy Senior Community Manager Operations Manager Head of Operations President Performance Management Coaching Cross-functional Collaboration

Requirements

• 10+ years in critical facilities, data center, or mission-critical operations, including 4+ years leading operational teams. • Proven track record owning uptime, reliability, and maintenance outcomes in a 24/7 critical environment. • Strong incident command experience with the ability to lead calmly and decisively during high-pressure events. • Sound operational judgment, with the ability to balance standards and discipline against real-world execution and cost. • Ability to make timely, clear decisions under conflicting input without constant escalation. • Strong cross-functional collaboration skills, with the ability to drive alignment through consensus and authority as the situation requires. • Preferred: familiarity with reliability modeling, maintenance optimization, and SOC/regulatory/customer security requirements; experience supporting hyperscale or power generation clients. • Education: Bachelor’s degree in engineering, Operations, or a related field; equivalent operational experience considered. • What Success Looks Like • Success in this role is a site that performs reliably without constant escalation to executives. A high performer: • Makes timely, clear decisions under conflicting input. • Maintains site performance and operational standards without constant escalation. • Drives alignment across functions, through consensus when feasible and with authority where required. • Balances discipline (standards) with pragmatism (real-world execution). • Builds trust with both technical and operational teams. • Responds decisively to incidents and reduces recurrence over time. • Fueled by Excellence & Collaboration • At Rowan, we are a distributed team united by a common mission to transform data center delivery. Across our two offices, we offer a hybrid work environment supported by teamwork, technology, and in-office gathering time to help you be successful. We are headquartered in downtown Denver, Colorado and have an office in Seattle, Washington. Our team of talented and passionate individuals is spread out across the U.S. • Here to support you • At Rowan, we want to make sure you can do great work. We offer competitive benefits focused on helping you be and achieve your best. • Hybrid working environment • Team building and educational opportunities • Generous benefits package including robust health benefits and a 401(k)-company contribution • Unlimited PTO • RTD ECO pass or parking reimbursement • Competitive compensation, bonus, and an incentive plan

Responsibilities

• Own site operational performance • Own uptime and reliability across all data centers, holding the operating portfolio to a consistent standard. • Own maintenance execution and effectiveness, ensuring work is planned, prioritized, and completed to standard. • Manage operational cost performance, balancing reliability and efficiency in day-to-day decisions. • Maintain consistency of operational standards and practices across teams and shifts. • Lead incident command and resolution • Serve as incident commander for site events, driving timely response, resolution, and recovery. • Coordinate cross-functional response during major events, keeping stakeholders informed and aligned. • Capture lessons learned and drove corrective actions that reduce recurrence. • Make and own operational decisions • Act as the site-level decision-maker when operational forces conflict, deciding whether to follow or adapt established standards under real-world conditions, how to apply analytics-driven recommendations in practice, and how to prioritize maintenance, reliability actions, and operational risk. • Apply customer-driven constraints to operations where they affect site delivery, working through Customer Delivery to understand the commitment. • Escalate to the Vice President of Critical Operations only when trade-offs materially affect enterprise strategy, financial exposure exceeds defined thresholds, or decisions extend beyond operational scope. • Lead and develop the team • Lead, coach, and develop site operations and maintenance teams, building trust with both technical and operational staff. • Set clear expectations, manage performance, and build the bench strength needed for resilient 24/7 operations. • Drive alignment across functions through consensus where feasible and with authority where required. • How You'll Work with Other Functions • This role sits at the center of execution, where standards, insight, and customer commitments meet real-world operating conditions. Your effectiveness depends on a clear relationship with the functions around you: • Vice President of Critical Operations • Align on operational priorities, performance targets, and resourcing for your site(s). • Escalate trade-offs that reach beyond operational scope, exceed financial thresholds, or affect enterprise strategy. • Provide visibility into site performance, risks, and emerging operational issues. • Operations Engineering • Operations Engineering owns the engineering standards, designs, and technical solutions the site is built and run on. You execute against those standards in live operating conditions and provide the feedback loop from the field, surfacing where a standard meets friction in practice, where reliability issues point to a design or engineering gap, and where real-world performance should inform the next iteration. Together: Operations Engineering sets the standard; you operate to it and tell them what the field is telling you. • Operations Analytics • Analytics defines the signal: the KPIs, models, and recommendations that describe how operations are performing. You use those outputs as primary inputs to operational decisions and decide how they are applied in practice. You also provide direction on the operational questions analytics should help answer. Together: Analytics defines the signal; you decide the response. • Security Operations • Security defines what is allowed; the access controls, posture, and constraints within which the site must operate. You execute within those constraints, provide input on feasibility and operational impact, and implement security controls under real-world operating conditions. You move fast within clearly defined boundaries. • Customer Delivery • Customer Delivery surfaces the customer commitments, SLA requirements, and risks the site is accountable for. You take those commitments into account in operational planning and execution, and flag where customer expectations may conflict with operational reality so they can be reconciled before they become issues.

Benefits

• $150K – $178K • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran