wisdomtree-2 - Desktop Support Engineer

• At least 1–2 years’ experience in a desktop support or IT support role • Strong knowledge of Windows 11 and macOS • Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive) • Experience with Microsoft Entra ID (Azure AD) • Familiarity with endpoint management tools (e.g. Intune, SCCM) • Excellent customer service and communication skills • Strong problem-solving ability and a methodical approach to troubleshooting • Ability to manage and prioritise multiple support requests • Experience with Azure or AWS cloud platforms • Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler • Exposure to financial services technology (e.g. Bloomberg terminals) • Experience with Okta or similar identity providers • Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management) • Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)