omniscient - Account Manager
Requirements
• 4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services — agency experience required. • B2B fluency. Experience working with B2B clients and a real understanding of the B2B business model and pipeline mechanics. • Driver mindset. Organized, accountable, and relentless about moving work forward. If something is ambiguous, you make it clear — you don't wait to be invited into ownership. • Proven narrative chops. You can translate delivery into business outcomes for executives (CEOs, CMOs, VPs) and reframe flat performance without losing the room. • Commercial confidence. You've owned renewals and expansion conversations — framing value, handling objections, and securing budget. Comfortable carrying the commercial line while partnering with delivery specialists on the details. • High standards for yourself and others. You seek and give feedback with candor, and you push back when something doesn't meet the bar. • Tolerance for ambiguity. The AM function at Omniscient is being shaped in real time. You're excited by that, not unsettled by it. • Risk-minded and solution-oriented. You anticipate challenges, weigh trade-offs, and present clear paths forward. • Attentive to detail (the passcode is clientgrowth2026). • You're not an asshole. We spend our days working closely with clients and teammates — empathy, respect, and collaboration matter.
Responsibilities
• Own the relationship. Serve as the primary point of contact for senior stakeholders. If something is unclear on an account — who owns the deck, what the narrative should be, when the renewal motion starts — you make it clear. You don't wait for the strategist to bring it up. • Own the narrative. Bring the first draft of the deck, the QBR narrative, the renewal pitch, and the performance story. Strategists refine your draft, not the other way around. Translate SEO and content performance into executive-ready language that ties to pipeline, ARR, and the business outcomes your client cares about. • Own renewals end-to-end. You own the timeline, the prep, the deck, the narrative, the pricing conversation, and the close. Strategists support proof; you own the outcome. Forecast renewal value, build QBR/EBR decks, align on scope and budget, and manage change orders. • Drive expansion. Proactively identify qualified expansion opportunities across your healthy accounts. Frame it, pitch it, and follow through on execution. When you sell a new service or channel into an account, you own the execution path — getting the right people in the room, on the agenda, and tied to outcomes. "Sold" is the start of the work, not the end. • Lead executive conversations. Frame trade-offs, handle objections in the moment, reframe flat or ambiguous performance with honesty and a plan forward, and turn data into persuasive narratives that protect and grow accounts. • Run the engagement. Coordinate internal SEO, content, GEO, and outreach teams to ensure delivery predictability. QA deliverables, surface risks early, and provide high-level context before presenting to clients. Loop strategists in intentionally, not reflexively. • Manage escalations. Act as the first line for client issues. Diagnose, propose solutions with trade-offs, pull in Executive Sponsors when needed, and close the loop with a prevention plan. • Think across the portfolio. Patterns you spot at one account are usually relevant to others. Bring those threads to Pod conversations and to the AM function. Don't keep ideas locked inside one engagement. • Build the function. Document lessons, refine playbooks (renewal SOP, QBR framework, expansion workflow, sentiment scoring), and contribute to the standards future AMs will inherit. We're a small function, and your fingerprints will be all over how it scales.
Benefits
• We're here to help you do great work and grow personally and professionally. • Remote flexibility: 100% remote — work from anywhere. • Rapid skill development: Working here means you'll grow faster than you would at a larger agency. Smaller team, more responsibility, more reps. • Function-shaping opportunity: As one of the first three AMs, your input directly shapes how the function evolves and what gets standardized for the next ten hires. • Coaching: We'll coach you toward becoming world-class at your function. • HOW YOU BENEFIT • We're fortunate to offer competitive salaries and benefits, and we strive to create an environment that allows you to do your best work, develop your skills, and grow your career. • Health insurance — 90% of medical, dental, and vision insurance premiums paid for employees in the US • 401k with employer match — 100% match on the first 3% of pay, then 50% match on the next 2% • Profit share — Opportunity to participate in quarterly profit share program after 1 year of employment • Unlimited vacation — We trust you to take care of your work and communicate when you need time off. We recommend taking a minimum of 14 days a year • Learning and development stipend — $2,000 to spend on professional development after 1 year of employment • Free books program — We'll cover the cost of a Kindle and 1 Kindle book a month • Networking stipend — $50 per month to spend on coffee or lunch for professional networking • 100% remote flexibility — Work from wherever you want • Annual team offsites — Past trips: Boston, Austin, Chicago, San Diego, Playa Grande (Costa Rica), Belgrade (Serbia) • Ready to apply? • Keep scrolling to submit your information. We’re excited to meet you! • We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/ and imposter syndrome (yes, we have it, too https://beomniscient.com/blog/kitchen-side-the-ultimate-imposter-syndrome-episode/) can sometimes hold us back from applying for a job. But there’s no such thing as a "perfect" candidate. Omniscient Digital is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if the idea of this role excites you.
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