videa.ai - Senior Strategic Account Manager
Requirements
• 7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi-stakeholder environment • A demonstrated ability to turn around a stalled or underperforming account, and the ability to speak concretely to what changed and why • Real program and project management discipline — you plan, sequence, and drive cross-functional work to completion, not just the relationship • Executive presence that travels: equally credible with a C-suite sponsor and a frontline practitioner in the same week • Commercial fluency — comfortable partnering on contract terms and revenue outcomes without owning negotiation yourself • A track record of building structure and discipline into a relationship or process where little existed before • Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases • A background in management consulting, business operations, or program leadership before moving into a customer-facing role • A track record of earning trust quickly with both technical and clinical stakeholders
Responsibilities
• EXECUTIVE RELATIONSHIP & ACCOUNT STRATEGY • Own the end-to-end relationship and account strategy for a small portfolio of Videa's most strategic DSO partners, from executive sponsors to practicing clinicians • Build and evolve a long-term account strategy that deepens trust, expands adoption, and positions Videa as an indispensable partner to each account • Represent these accounts at the executive level internally, and represent Videa's roadmap and priorities to the customer with clarity and credibility • COMMERCIAL OWNERSHIP & GROWTH • Own the commercial health of your accounts — retention, adoption, and expansion — in close partnership with our CRO, who leads contract negotiation • Translate contractual commitments into a clear, shared plan, and hold both Videa and the customer accountable to it • Identify and help develop growth opportunities within your accounts as trust and value compound over time • CROSS-FUNCTIONAL PROGRAM LEADERSHIP • Run the internal operating rhythm that keeps Engineering, Product, and Clinical aligned and accountable to what's been committed to your accounts • Establish a cadence of executive business reviews, account plans, and reporting that gives leadership real visibility into account health • Build the playbook and governance model this function will run on as it extends to more of Videa's strategic accounts
Benefits
• You will own some of the most consequential customer relationships at Videa, with direct visibility to our CEO and executive team • You will help define what world-class strategic account management looks like here, as this function grows • You will work on technology clinicians rely on every day, in service of the accounts most central to Videa's growth • You will build the model that Videa's future account management organization is built on • WHAT IT IS LIKE TO WORK HERE • We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck. • We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients. • Competitive compensation and meaningful equity • Unlimited PTO • 100% company-paid dental and vision coverage • Generous medical contributions
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