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Jobs/Customer Support Lead Role/dunnhumby - Business Planning Lead
dunnhumby

dunnhumby - Business Planning Lead

London1w ago
In OfficeStaffEMEARetailCustomer Support LeadRecruiterKPI TrackingChange ManagementMicrosoft TeamsFinancial AnalysisProcess Optimization

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Requirements

• Essential • Experience in Business Planning, Programme Management or Project Management. • Business Planning, Programme Management or Project Management • Experience working in change management environments. • change management • Strong analytical skills with solid commercial and business acumen. • Ability to communicate effectively with a wide range of stakeholders. • Hands‑on experience using SharePoint Online, Office 365 and Microsoft Teams. • Desirable • Bachelor’s degree (or equivalent experience) in a relevant discipline, such as business, retail management, knowledge management or a related field. • What you can expect from us • We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off. • You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. • And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. • Our approach to Flexible Working • At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. • We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. • For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) • (here)

Responsibilities

• Lead the development of long‑term business strategies and short‑term operational plans, ensuring alignment across functions. • long‑term business strategies • short‑term operational plans • Partner with senior leaders and executives to identify growth opportunities, surface risks, and drive clear actions and mitigations. • senior leaders and executives • Analyse current business conditions to spot patterns, trends and insights that inform strategic decision‑making. • Monitor and interpret key financial metrics, translating data into actionable commercial insight. • key financial metrics • Support the definition and ongoing tracking of KPIs and OKRs, providing visibility of performance against business priorities. • KPIs and OKRs • Regularly review performance against plans and forecasts, identifying variances and recommending corrective actions. • Work closely with cross‑functional teams (including propositions, sales and operations) to ensure business plans are aligned and understood. • Facilitate cross‑functional planning and alignment sessions to drive shared understanding and accountability. • Identify opportunities for process improvement, embedding best practices in business planning and financial analysis. • process improvement • What success looks like | How you’ll work • Strategic thinking balanced with strong operational delivery. • Confident influencing across senior and cross‑functional stakeholders. • Clear, structured communication that brings clarity to complex topics. • A data‑driven mindset, using insight to guide decisions and prioritisation. • Proactive ownership of planning rhythms, governance and continuous improvement.

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