Growe Talents - Customer Success Team Lead

• Proven experience in a Team Leader or Operations Manager role within customer support or iGaming environments; • Demonstrated experience managing Supervisors and multi-level support teams; • Strong understanding of customer support operations, KPIs, and service quality frameworks; • Advanced analytical skills with the ability to interpret data, identify patterns, and drive strategic decisions; • Experience working with CRM systems, ticketing platforms, and performance analytics tools; • Knowledge of industry regulations, compliance standards, and best practices - will be a plus. • Proven experience documenting business processes in BPMN notation (Bizagi, Camunda Modeler, Visio, draw.io, or similar); • Experience working with quality control systems (speech analytics, evaluation checklists, call/interaction scoring); • Strong data analysis skills (Excel/Google Sheets; BI tools - will be a plus). • It's a perfect match if you have those personal features: • Strategic thinker with a strong business and customer-centric mindset; • Confident leader capable of influencing and aligning Supervisors and teams toward shared goals; • Highly analytical, detail-oriented, and comfortable making data-driven decisions; • Proactive, solution-oriented, and able to anticipate challenges before they arise; • Calm and resilient under pressure, especially when managing large teams or regional incidents; • Strong sense of ownership and accountability for regional performance and outcomes; • Adaptable and comfortable working in a fast-paced, constantly evolving environment; • Excellent organisational, prioritisation, and time-management skills; • Collaborative and transparent communication style, fostering trust and engagement across teams; • Committed to continuous improvement, innovation, and people development.