• 3+ years of experience in customer service, preferably in a leadership or supervisory role.
• Experience managing a remote/international team is a strong plus.
• Background in solar, energy, or a similar technical industry is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mindset.
• Proficiency in workforce tools, CRM platforms, and reporting dashboards.
• Ability to thrive in a fast-paced, customer-centric environment.
• Excellent written and verbal communication skills in both English and Spanish, with the ability to deliver constructive feedback clearly (required)
• Employment is contingent upon the successful completion of a background check.
• Equal Employment Opportunity
• Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
• For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy