Wrike - Team Lead, Customer Success (APAC)

Melbourne1w ago

In Office Staff APAC Software Head of Customer Success Community Lead Team Management Team Leadership Records Management Reporting Wrike CSM Customer Success

Requirements

• Demonstrated Leadership Potential: 2+ years of experience acting as a Senior CSM, Team Lead, or Manager within a SaaS Customer Success environment. • Demonstrated Leadership Potential: • Mixed-Portfolio Experience: Proven track record of successfully managing or overseeing a blend of high-volume commercial accounts and structured, larger corporate clients. • Operational Execution: Strong ability to interpret data, utilize health-scoring tools, and translate metrics into clear action items for a team. • Operational Execution: • Cultural & Regional Competence: Exceptional cross-cultural communication skills with experience supporting teams or customers specifically within the Japanese and Australian markets. • Cultural & Regional Competence: • Problem-Solving Mindset: A proactive approach to unblocking team challenges, managing customer renewals, and building collaboration across regional sales teams. • Problem-Solving Mindset: • AI First Mindset: Leveraging AI tools to enhance work internally and externally. • AI First Mindset: • Standout Qualities • Experience with Diverse Industries in the APJ Market: Business fluency is highly desirable to support local market engagements. • Experience with Diverse Industries in the APJ Market: • Expertise in Collaborative Work Management (CWM): Prior experience with Wrike or similar platform ecosystems, understanding how to map business processes to digital solutions. • Expertise in Collaborative Work Management (CWM): • Team Dynamics • You will report directly to the Director of Customer Success and collaborate closely with regional Sales Directors, Professional Services leads, and Account Executives. Your team is a tight-knit, cross-functional group of professionals dedicated to creating world-class customer experiences. You will lead an environment built on knowledge sharing, localized experimentation, and mutual support. • Our Work Style • At Wrike, we practice what we preach. We leverage our own cutting-edge collaborative work management platform every day to streamline communication, eliminate silos, and drive operational transparency. We look for leaders who embrace asynchronous workflows, value data over assumptions, and continuously seek ways to optimize execution through technology.

Benefits

• Health Insurance (Employees + Dependents) • Employee Assistance Program (EAP) • Parental Leave: 18 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Life & Income Protection Insurance • Superannuation Plan • Your recruitment buddy will be Tripti Sachan, Senior Recruiter. • Who Is Wrike and Our Culture • We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. • Hybrid work mode • Hybrid work mode • Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. • While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. • Our persona • Our persona • 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. • 💡 Smart: • 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! • 💚 Dedicated: • 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. • 🤗 Approachable: • Our culture and Values • 🤩 Customer-Focused • 🤩 Customer-Focused • We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.