latamcent - Customer Success Ops

• 2 to 4+ years supporting Customer Operations, CS Ops, RevOps, or Renewal Operations at a B2B SaaS company • Strong business acumen: you can sit in an executive meeting on NRR, GRR, dollar renewal rate, and logo retention, understand why leadership obsesses over them, and translate that into clean reporting. This is the real bar for the role. • Hands-on HubSpot: you own the data, build workflows, manage custom properties and deal stages, and troubleshoot without hand-holding (sophisticated reporting is not required) • Genuine ownership and curiosity: you solve unfamiliar problems independently and know when to escalate versus freelance strategy • You use an AI thought partner (Claude or GPT) every day to do the job better • Strong written communication and near-fluent English for executive-level conversations • Available 9-6pm EST • HubSpot Service Hub Software Certification (can be completed during the interview process; it is a signal, not a gate) • Experience administering a CS platform such as ChurnZero or Planhat, with a point of view on which fits best as the company scales • Familiarity with Make, Clay, or ClickUp (all learnable here; curiosity and ownership matter more than tool proficiency) • Experience building customer health scoring or segmentation frameworks • TOOLS AND STACK • HubSpot, PandaDoc, Slack, ClickUp, LVX (internal AI), Claude or GPT. Make and Clay are a plus. • Location: Remote, Latin America • Time Zone: US EST overlap required, available until 3 PM EST