Keeper Security - Manager, Customer Success Management (AMER)
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Requirements
• 4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required • 3+ years of proven full cycle sales leadership, team lead or management experience • Proven track record of meeting or exceeding sales targets held by a sales team • Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred • Ability to construct, present and execute territory-level sales strategies • Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team • Data-driven mindset with experience analyzing sales metrics to drive decision-making • Ability to adapt in a fast-paced, ever-changing market environment • Strong problem-solving skills, with the ability to handle challenges and find creative solutions • Ability to travel up to 20% of the time • Bachelor's degree in Business, Marketing, or a related field
Responsibilities
• Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth • Drive revenue retention via a highly efficient, scalable customer renewal engine • Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products • Help directly manage Tier 1, high priority client relationships • Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes • Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio • Proactively monitor assigned client health through quantitative and qualitative means • Own the optimization of contracts and other documents supporting renewals • Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success • Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets • Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity • Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success • Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting • Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging • Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness • Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics • Drive a high-energy, positive sales culture that motivates the team to perform at their best • Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company
Benefits
• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
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