Khan Academy - District Success Manager, Southeast
Requirements
• 2+ years of experience as a school administrator • 4+ years of classroom teaching experience • 2+ years of customer success, account management, or education-focused customer support experience • Strong problem-solving skills and creative thinking to help district partners find ideal solutions • Deep understanding of teachers and school districts and a clear passion for education • Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations • Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently • Strong data analysis skills that include creating visuals and using data to tell a story • Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere." • Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization. • Experience using Khan Academy in the classroom with students • Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators • Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices • Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish • Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools • Ability to travel up to 30% to support educators
Responsibilities
• School District Implementation Support: • Manage school district implementations with thoughtful leadership and guidance • Deeply understand how to effectively implement Khan Academy Districts, Khan Academy’s interim assessments, Khan Academy Kids, and Khan Academy Kids Pre-K assessment and communicate this knowledge in the support provided to school district administrators and educators • Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy • Support districts implementation through the entire school year including renewal of the district contract • Undertake analysis of school district data to understand how best to support implementation and prepare for district implementation collaboration • Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content • Drive improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers. • Documentation and continuous learning • Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement • Use internal tools with fidelity & identify opportunities to improve usage over time • Consistently represent an in-depth perspective of educator & student needs throughout the company
Benefits
• We may be a non-profit, but we reward our talented team extremely well! We offer: • Competitive salaries • Ample paid time off as needed – Your well-being is a priority • 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost • Remote-first culture - that caters to your time zone, with open flexibility as needed, at times • Generous parental leave • An exceptional team that trusts you and gives you the freedom to do your best • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education • Opportunities to connect through affinity, ally, and social groups • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life • At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being. • The compensation band for this role is $96,800 - $121,000 USD annually. • $96,800 - $121,000 USD • The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data.
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