Bloom - Customer Experience Representative

• You have experience in a customer service or customer facing role within a DTC or e-commerce customer service environment. • You have strong communication skills and can resolve or de-escalate challenging customer issues. • You have familiarity with live chat platforms and customer service software. We use Tidio (live chat) for our live chat. • You have familiarity with ecommerce tools such as Shopify, Click Ship, and Loop. • You’re a collaborative team player who can brainstorm with others. • You’re flexible and can adapt to changing priorities on the go. • You have a natural ability to remain patient, positive, and professional in all customer interactions. • Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you! • The recruitment process • Phone screen with Erica, Talent Advisor from Bloom • Video Interview with Stephanie, VP Operations • Take home assignment • Final video interview with Stephanie & Zeveren, Customer Experience Representative • Reference checks • Location & Working Hours • We are looking for someone located in the Eastern Time Zone to join our remote team with a working schedule from Wednesday - Sunday from 12:00pm-8:00pm ET. • $50,000 - $60,000 a year • Annual Salary ranges from $50,000 - $60,000 CAD • 3 weeks of paid vacation per year • $1,500 CAD annual health spending account • $250 CAD annual period & menstrual budget • $1,000 CAD annual allowance towards Poppy & Peonies product • $400 CAD one-time home office setup allowance • Our use of AI in hiring • We believe transparency matters, especially as technology evolves. At Bloom, we may leverage AI as a supportive tool when developing role descriptions, interview questions, take home assignments, and interview guides, where appropriate, with the goal of improving clarity, consistency, and accessibility for candidates. However, we do not use AI to source, assess, screen, or interview candidates. Every application is reviewed by a human, every interview is conducted by a human, and all hiring decisions are made by people, not automated systems. Human judgment, care, and accountability are central to how we hire.