Agoda - Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)
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Requirements
• Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results • 8+ years of relevant experience, including 4+ years of experience as a people manager • SQL proficiency: can extract data from large databases using SQL to develop data queries • Excellent problem-solving skills including the ability to analyze and resolve complex problems • Strong business sense • Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds • Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines • Fluent in English both spoken and written – additional languages are a plus • Attitude • Curious, proactive, practical and solution-oriented with “Get it done!” attitude • Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels • Interested in telling an impactful story with analysis and smart data visualization, not just number crunch • Able to work in a highly multi-cultural team • Attentive to detail and committed to data integrity • Aware of the importance of discretion, confidentiality, and ethical behavior
Responsibilities
• As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency. • Strategic Leadership: • Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services. • Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence. • Business Impact: • Business Impact: • Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making. • Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency. • Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization. • Team Excellence: • Team Excellence: • Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations. • Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines. • Strengthen team resilience, mitigating risks of process or system failures. • Mentor and develop team members, fostering a culture of continuous improvement and career growth.
Benefits
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company • A clearly defined career path will help you to continuously develop your skills. • The chance to propose ideas to improve operations based on data and have an impact on the customer experience • Relocation package for employees joining from abroad • International health insurance • Annual performance bonus • Parking fees reimburse • Discount for Agoda employee booking on Agoda.com • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
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