OKX - Product Manager / Director, VIP Growth & Operations
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Responsibilities
• Own the day-to-day VIP Growth & Operations execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively. • VIP Growth & Operations • Build and run a VIP lifecycle operations framework: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets. • VIP lifecycle operations framework • Partner with Local Market teams to to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks. • Local Market teams • Plan and execute VIP offsites and online events (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review. • VIP offsites and online events • Develop and scale VIP growth programs and tools (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM. • VIP growth programs and tools • Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM. • Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale. • Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings. • What We Look For In You • Bachelor’s degree or higher with 5+ years of product management or product strategy experience. • Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs. • Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred. • Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights. • Proficiency in data analysis tools and data-driven decision-making. • Fluency in English and Chinese; Multi-market collaboration experience is a plus.
Benefits
• L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • Wellness and meal allowances • Comprehensive healthcare schemes for employees and dependants • More that we love to tell you along the process! • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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