360learning - Technical Consultant
Requirements
• 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (e.g. Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst) • Excellent understanding of APIs and REST integrations • Knowledge of SaaS platforms, cloud-based solutions, and web technologies • Experience scoping projects, designing technical solutions, and delivering projects • Excellent problem-solving skills and ability to troubleshoot complex technical issues • Ability to adapt your communication to different audiences (highly technical vs. less/non- technical stakeholders) • Organized, structured, rational and analytical way of working • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment • Experience with project management methodologies such as Agile or Scrum is a plus • Enthusiasm for our culture explained here https://bit.ly/Convexity360L
Responsibilities
• Become a Trello expert through our onboarding process • Understand our product offering through training • Master our platform and be able to support clients on basics requests through ticketing • Master our integration possibilities (Workato, data lake, flat files, APIs) • Work with clients to understand their technical requirements and scope projects accordingly • Collaborate with our sales and development teams to design and implement solutions that meet client requirements • Ensure successful delivery of projects on time and within budget • Provide technical expertise and support to clients throughout the project lifecycle • Continuously learn about new technologies and stay up-to-date with industry trends • Develop and maintain technical documentation and project plans • Participate in client-facing meetings and presentations • Develop repeatable and scalable processes to improve project quality and delivery • Be able to support the team on difficult integrations & troubleshooting issues • Contribute to our knowledge base to share best practices and lessons learned • Work with our partner ecosystem to strengthen the services proposed to our clients • Deliver platform audits to clients • Create and propose new services to our Professional Service catalog • Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform
Benefits
• Compensation: Package includes base salary, a variable component and equity 📈 • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. • Balance: Flexible hours, full remote work possible anywhere in France 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆 • ## Interview Process: • Phone Screen with our Talent Acquisition Manager • Discovery Meeting with our Head of Technical Services • Case study with our Head of Technical Services and our Head of professional Services EMEA • Clarification Meeting with a Technical Consultant • Culture Fit with our VP Global Professional Services
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