GitLab - Technical Architect - Australia
Requirements
• Strong written and verbal communication skills, with the ability to lead complex technical conversations with customers, partners, and internal teams. • Demonstrated progressive experience delivering two or more of the following consulting services: source code management (SCM) migration, cloud architecture, software development, or continuous integration and continuous delivery (CI/CD) consulting services. • Demonstrated progressive enterprise level software development experience and hands-on work with modern DevOps platforms and practices. • Ability to quickly learn and adapt to new technology stacks, industry trends, and best practices, and to apply them in customer environments. • Experience identifying, understanding, and clearly explaining complexities, tradeoffs, and potential challenges during initial scoping and discovery sessions with prospects and customers. • Proven problem solving and decision making skills, with effective organization and time management to handle multiple projects and priorities in a fast paced, often ambiguous environment with minimal supervision. • Strong mentoring and leadership skills, with experience guiding consultants or technical team members on best practice communication, implementation strategies, and service delivery. • Strong technical foundation in information technology, computer science, or related technical domains, demonstrated through hands-on experience, self-directed learning, or formal education. • Must be based in Australia and have full working rights in Australia • The Senior Technical Architect is part of the Professional Services organization, working closely with Delivery Managers, Professional Services Engineers, Project Managers, Solution Architects, and the wider Customer Success team. We focus on delivering high impact consulting engagements, guiding customers through complex migrations, and shaping scalable cloud and DevOps architectures on GitLab. We own key initiatives that help customers adopt best practices, from source code management (SCM) migration and cloud architecture, to developer workflows and CI/CD consulting services. Our team operates fully remotely and collaborates asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. We face the challenge of balancing billable consulting work with presales, enablement, and partner support, while continuously improving how we scope engagements, staff Statements of Work (SOWs), and support partners and new team members to deliver consistent, high quality outcomes for customers. • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:
Responsibilities
• Pre-sales • Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team • Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW) • Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements • Provide technical expertise and consultative advice during the planning stages of a customer engagement • Delivery • Own the design, development, implementation, and support of GitLab-related Professional Services engagements • Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects • Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements • Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer • Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required • Practice development • Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits • Develop case studies, presentations, design documentation, best-practice methodologies and internal process development • Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering • Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team • Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings • Assist Regional Delivery Managers with • Technical Vetting of Partner Consultants • New hire candidates • SOW staffing assessments
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