Modern Health - Senior Client Manager
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Requirements
• 10+ years managing client relationships or selling to HR leaders; experience in employer benefits and healthcare is a strong plus • Proven success strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers • Fluency in English is required; additional languages are a plus • Client Engagement & Success • Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities • Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth • Ability to build strong, trusted relationships and act as a strategic advisor to customers • Proactive in identifying risks, resolving issues, and ensuring timely resolutions • Adept at objection handling and independently negotiating with clients • Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs • Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker) • Demonstrated ability to understand client business landscapes and align solutions to their goals • Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail • Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence • Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders • Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership • Intellectually curious, quick to learn and share new tools, concepts, and best practices • Values & Mission Alignment • Deep passion for customer success with a proactive approach to solving challenges • Genuine commitment to establishing the company as a trusted advisor by delivering long-term solutions to complex problems • Aligned with the company’s mission through a passion for improving outcomes in healthcare, benefits, and mental wellness
Responsibilities
• Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants • Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers • Conduct regular global account meetings to refine and align customer strategies • Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions • Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings • Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies • Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide • Provide local implementation support in conjunction with the US-based implementation team • Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs • Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers • Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success • Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks • Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health
Benefits
• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Family Support: • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development: • Professional Development Stipend • Financial Wellness: • Financial Planning Benefit through Origin • But wait there’s more…! • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement • Equal Pay for Equal Work Act Information • Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role. • Zone 1: San Francisco Bay Area and New York City Metro • Zone 2: All other California locations and Seattle, WA • Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,TX, CT, IL, MA, NH, NJ, OR, RI, VT • Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY • Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information. • Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. • $129,600—$162,000 USD • $116,640—$145,800 USD • $103,680—$129,600 USD • Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.
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