neko-health - Quality Program Manager

Remote - USA *1mo ago

Remote Mid NA Insurance Medical Devices Program Manager Quality Control Manager Program Management Documentation Quality Assurance Stakeholder Management

Requirements

• 5-10 years of experience in quality assurance, program management, or a closely adjacent function, with at least 3 years in a healthcare or regulated clinical setting. • Proven experience in outpatient, primary care, or ambulatory care quality: you have designed and run QA programs where the framework did not already exist, not just audited against one that did. • Track record of building quality data review processes: defining metrics, working with operational data, and turning trends into actionable improvements. • Strong program management capability: structured thinking, cross-functional stakeholder management, and the ability to drive initiatives to completion across clinical and non-clinical teams. • AI fluency: you are comfortable using data tools and AI-assisted analysis to improve quality review, and you apply sound judgment on where human oversight is non-negotiable. • Experience in medical device quality or a regulated environment (ISO 13485, EU MDR, or equivalent), which brings familiarity with documented quality management systems. • Background in population health, patient safety, or insurance or managed care quality programs, providing cross-sector signal on outcome measurement. • Experience in a scaling health technology company where quality infrastructure was being built rather than maintained.

Benefits

• A genuine build opportunity: this person shapes what Neko's clinic QA system becomes, not just how it runs. • Direct access to clinical leadership: you report to the Global Medical Quality Lead with visibility across the full Neko clinical organisation. • Mission that is tangible and urgent: proactive healthcare for everyone, supported by quality systems that protect both members and the clinical team. • A technology-forward environment: AI and data tools are embedded in how Neko operates, and this role is expected to bring that lens to quality work. • Rare combination of clinical, operational, and technology scope in a single role, at a company scaling meaningfully and fast.