chambercardio - Program Manager, Care Operations
Requirements
• 4-8 years of experience in healthcare operations, program management, or an adjacent field. Value-based care, population health, or managed care experience preferred. • Demonstrated ability to create structure in ambiguous environments — you don’t wait for ownership to be assigned before driving work forward. • Strong process documentation skills — your SOPs and playbooks are ones teams actually use. • Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare. • Analytical and data-driven — you use metrics to track progress and make decisions. • Clear, direct communicator who keeps stakeholders informed and aligned. • Passionate about improving outcomes for cardiology patients and providers. • Our values guide how we lead, collaborate, and care: • Low Ego: We stay grounded, curious, and open to feedback. • Empathy: We build trust through compassion and thoughtful communication. • Courage: We take action, think critically, and challenge ideas respectfully. • Ownership: We follow through with integrity and hold ourselves to high standards. • Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. • Remote opportunity with the ability to work ET or CT hours. You must be authorized to work in the US without sponsorship.
Responsibilities
• Program Execution & Cross-Functional Coordination • Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. • Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. • Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. • Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. • Workflow Design & Documentation • Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. • Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. • Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. • Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. • AI Tooling & Workflow Integration • Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. • Support configuration, testing, and rollout of new tools or workflow changes. • Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes. • What You’ll Achieve in Your First 90 Days • Review and document the workflows, staffing, and tooling for each active care program, and produce a written summary of gaps and immediate priorities. • Build or improve core operational infrastructure including SOPs, workflow docs, and escalation paths, for clinical programs • Build working relationships across Clinical, Product, and Care Delivery and become a reliable point of coordination. • Deliver a status update on program execution: what’s working, what isn’t, and what the plan is to address it.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT