iSpot - Associate Technical Program Manager
Requirements
• ● 3–5 years of experience in project management, business operations, or technical program management. • ● Salesforce Administrator certification or demonstrated hands-on experience. • ● Proven ability to translate business needs into technical documentation (PRDs/Process Maps). • ● Experience with project management tools (e.g., JIRA). • ● Strong communication and listening skills, with a positive approach. • ● Ability to multitask, prioritize, and manage time effectively. • ● Team player with the ability to work in a high-energy, collaborative team environment. • Additional Notes:
Responsibilities
• Program Management: • · Partner with business stakeholders (e.g. Sales, Customer Success, Marketing, Finance) to draft and document technical requirements (PRDs & Story Points) for new initiatives. • · Support the execution of tactical projects by tracking tasks, managing immediate blockers, and providing regular status updates to ensure timely delivery. • · Facilitate cross-functional communication and alignment on system improvements and items on the operational roadmap. • Salesforce Administration: • · Provide ongoing tactical support and maintenance for Salesforce, including user management, end-user support, and routine configuration updates. • · Assist with implementing system enhancements and support user-focused troubleshooting. • · Identify opportunities to leverage existing application capabilities to increase utilization and productivity.
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