Myriad360 - Solution Outcome Manager @Advizex (Remote)

• Customer Relationship Management • Build and maintain strong relationships with executive stakeholders, business leaders, and IT decision-makers. • strong relationships with executive stakeholders • Serve as the primary strategic point of contact for assigned customer accounts. • primary strategic point of contact • Develop trusted advisor relationships through a deep understanding of each customer's business goals, challenges, and technology priorities. • trusted advisor relationships • Conduct regular operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews. • operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews • Ensure customers understand and realize the full value of their managed services investment. • full value of their managed services investment • Customer Success & Retention • Monitor customer health, engagement, and satisfaction metrics. • customer health • Identify and proactively mitigate risks that could impact customer satisfaction or retention. • proactively mitigate risks • Manage escalations and coordinate cross-functional teams to ensure timely resolution of customer concerns. • coordinate cross-functional teams • Maintain high customer retention and contract renewal rates. • high customer retention • Develop and execute customer success plans aligned with business objectives and desired outcomes. • execute customer success plans • Customer Profitability & Financial Performance • Monitor the financial health and profitability of assigned customer accounts. • financial health and profitability • Identify accounts operating outside target profitability thresholds and develop improvement plans. • develop improvement plans. • Partner with Service Delivery and Operations teams to address scope creep, excessive support consumption, and service inefficiencies. • address scope creep, excessive support consumption, and service inefficiencies • Recommend contract adjustments, service realignment, automation initiatives, and technology improvements that improve both customer outcomes and account profitability. • contract adjustments, service realignment, automation initiatives, and technology improvements • Participate in pricing reviews, service packaging discussions, and contract renewals. • pricing reviews, service packaging discussions, and contract renewals • Revenue Growth & Account Expansion • Identify opportunities for additional managed services, professional services, and technology solutions. • additional managed services, professional services, and technology solutions • Collaborate with Account Executives and Sales teams to support upsell, cross-sell, and renewal opportunities. • support upsell, cross-sell, and renewal opportunities • Support business case development and solution recommendations. • business case development • Strategic Technology Planning • Collaborate with customers to create and maintain technology roadmaps. • maintain technology roadmaps • Provide guidance on cybersecurity, cloud strategy, infrastructure modernization, compliance, business continuity, and digital transformation initiatives. • Provide guidance • Identify opportunities to improve operational efficiency, reduce business risk, and support growth objectives. • improve • operational efficiency • Deliver business-focused recommendations based on industry trends, emerging technologies, and best practices. • business-focused recommendations • Facilitate strategic planning discussions that connect technology investments to measurable business outcomes. • strategic planning discussions • Customer Advocacy • Act as the voice of the customer across the organization. • voice of the customer across • Partner closely with: Managed Service Delivery, Professional Services, Sales and Account Management, Executive Leadership • Drive alignment between customer expectations and service delivery capabilities. • Foster long-term partnerships that strengthen customer loyalty and advocacy.